Can I shop without registering an account?
You do not need an account to make a purchase.
You can register an account after you place an order.
If you register an account, you will not be hitting the delivery destination information from the next time. You can also see the purchase history.
There is no annual fee, so please feel free to use it.
I have not received a provisional registration email.
Your registered email address may be wrong.
Please check and register my page again.
Yahoo! In the case of e-mail, hotmail, etc., there is a possibility that it will be classified as a junk folder.
Please cancel the custom settings.
If you have registered your registered e-mail address with your mobile email address, you may not receive an email from here if you are implementing spam measures.
Please cancel the setting or set "toyplanet.jp" to the receivable domain.
* Please contact each mobile company for setting methods, etc.
I don't know my password.
"Forgot your password?" If you click "", we will res forward the procedure of re-setting to the registered email address.
What should I do if I want to unsubscribe?
ThisEmail addressPlease inform us that you are withdrawing.
Please specify your full name, address, and e-mail address in order to verify your identity when you unsubscribe.
How do I change my registration information?
Please choose to see more information from My Page.
You can change it from the edit button on that page.
When the change is finished, please press the update information button.
About your order
How can I delete the items in my cart?
If you delete a product from the cart, if you set the number of products you want to delete to "0", the product will disappear.
Can I cancel or place additional orders?
We do not accept additional orders or cancellations after ordering. Please choose carefully when ordering.
* Customers who choose to pay by bank transfer can be canceled before the transfer. Please contact us.
In addition, if the transfer cannot be confirmed after 7 days from the "Transfer Request" email, it will be canceled.
Can I change my payment method?
We are very sorry. It cannot be changed according to the specifications of this system.
Can I see how I check my order and my purchase history?
You can log in to the member page and check it on my page.
I have not received an email after purchasing the product.
We will always send you an "Order Confirmation" email after your order.
If you do not receive it, please check the following.
1. Please check your e-mail address for errors. Please order again at the correct address.
2. In the case of a mobile e-mail address, there is a possibility that it is a setting of anti-spam measures.
Please re-order at an email address other than docomo.ezweb.softbannk.vodafone.au.
Alternatively, please re-set "toyplanet.jp" to the receivable domain and order again.
Please contact each mobile company for setting methods, etc.
I can't get the item I ordered.
If you don't receive your order, you may:
1. The order procedure has not been completed.
Even if you intend to put it in a cargo and proceed, there is a case that the last confirmation has not been made.
Please be sure to check the email again because you have received the "Order confirmation" email.
2. Not shipped for any reason.
We may not ship for any reason.
If you have any problems such as not receiving a shipping information email or not receiving a product, please contact us even though you have already deposited or have completed the procedure in hopes of cash on delivery settlement.
The contact information can be entered in the "Order Confirmation" email.
3. Troubles during shipment
It may be lost during delivery.
Check the tracking number on the shipping notification and check with your carrier.
* There is no guarantee at the time of delivery for out-of-form mail. Please understand.
The item I ordered was broken.
I'm very sorry.
We will return and refund you immediately.
Please contact us at the email address listed in the "Order Confirmation" email.
About the product
Is the contents of the product as the image posted?
The image shown is an image of the product and is different from the actual state of the product. There is some feeling of use in the box and the product in the used product.
Can I contact you about the status of my product before ordering?
We are very sorry.
We do not accept inquiries about product status.
Do you have flyers, flyers, flyers, etc. on your products?
Because it is a used product, flyers such as obi, hagaki, application tickets, benefits, flyers, catalogs, etc. are not included in principle.
Please note that we cannot accept returns with or without these.
Can I buy online shop products at the store?
Only products of Toy Planet Takasaki Building High Store are sold together with the online shop.
However, there are many products sold exclusively for online shops, so there are products that are not in stock at stores.
In addition, we can not accept whether it is in stock of store sales by inquiry etc. Please understand.
Can I receive items purchased from the online shop at Toy Planet stores?
We are very sorry.
Depending on the specifications of the site, it cannot be received at the store.
Is it possible to wrap the product?
We are very sorry.
We do not accept it because it is currently being prepared.